Official Privacy Policy

Privacy Policy jombet –
Protection of Your Personal Data

Your privacy is not merely a legal obligation for us — it is a responsibility we take seriously. This document clearly explains how jombet collects, uses, stores, and protects your personal data.

Updated: January 2026 Bahasa Melayu Version 2.4

256-bit SSL Encryption

All data transmitted between your device and jombet's servers is protected with the highest-grade encryption.

No Data Sales

Jombet has never and will never sell your personal data to any third party for marketing purposes.

Full User Control

You can review, update or request deletion of your personal data at any time through your account settings.

PDPA Compliance

Jombet's privacy practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA).

Last updated: 1 January 2026

1Introduction and Scope of This Privacy Policy

Jombet ("we", "Platform") is fully committed to protecting the privacy of all users who access or use our services. This Privacy Policy explains in detail how we collect, process, store and protect your personal data when you use the jombet website, mobile app and all related services.

This document is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). By registering for or continuing to use the jombet platform, you agree to the practices described in this Privacy Policy. If you do not agree, you are advised not to use our platform.

Important Note: This Privacy Policy applies to all jombet users, including website visitors, registered users and former users whose accounts have been closed.

2Types of Personal Data We Collect

Jombet collects various types of information to ensure the platform functions properly and to comply with applicable legal requirements. The data we collect falls into several categories:

2.1 Information You Provide Directly

  • Identity information: Full name, date of birth, IC or passport number.
  • Contact information: Email address, mobile number and residential address.
  • Financial information: Payment method details (FPX, Touch 'n Go eWallet, DuitNow) and transaction records.
  • Verification documents: Copies of identity documents and proof of address for the KYC process.

2.2 Information Collected Automatically

  • Technical data: IP address, browser type, operating system and screen resolution.
  • Usage data: Pages visited, session duration, games played and betting patterns.
  • Location data: General location information based on IP address for geographic compliance purposes.
  • Device data: A unique device identifier generated when you use the jombet mobile app.

2.3 Information from Third-Party Sources

In certain cases, we may receive additional information from third-party identity verification providers, payment providers or fraud prevention agencies for security and legal compliance purposes.

Data Category Example Primary Purpose
Identity Name, IC, date of birth KYC verification, fraud prevention
Contact Email, phone, address Communication, customer support
Financial Deposit methods, transaction records Payment processing, AML compliance
Technical IP, device, browser Security, platform analytics
Usage Gaming activity, login sessions Service improvements

3How We Use Your Personal Data

Jombet uses your personal data only for lawful, specific and relevant purposes. The following are the main ways we use your information:

3.1 Account Management and Services

  • Creating and managing your user account.
  • Processing deposits and withdrawals securely and efficiently.
  • Verifying your identity through the KYC process as required by law.
  • Providing effective customer support when you contact us.

3.2 Security and Compliance

  • Detecting and preventing fraud, money laundering and other illegal activities.
  • Complying with applicable legal and regulatory requirements.
  • Ensuring the platform is accessed only by eligible users (aged 18 and above).
  • Protecting the security of all users from unauthorized access.

3.3 Platform Improvement

  • Analyzing usage patterns to improve platform design and functionality.
  • Personalizing your experience based on your preferences and gaming history.
  • Testing new features before full rollout to all users.

3.4 Marketing Communications

With your consent, we may send you information about promotions, bonuses and special offers via email or in-app notifications. You can opt out of marketing communications at any time through your account settings or by contacting our support team.

Our Commitment: jombet does not use your data to make automated decisions that negatively affect you without appropriate human review.

4Data Sharing with Third Parties

Jombet does not sell, rent or disclose your personal data to third parties for their own marketing purposes. However, we share certain information in the following limited situations:

4.1 Our Service Providers

We work with trusted service providers who help us operate the platform, including:

  • Payment processor: To facilitate deposit and withdrawal transactions securely.
  • Identity verification provider: To carry out mandatory KYC checks.
  • Cloud service provider: To store and process data securely.
  • Analytics provider: To understand platform usage and improve it.

All our service providers are required to comply with strict privacy standards and may only process your data in accordance with our instructions.

4.2 Legal Requirements

We may disclose your personal data when required by law, court order or request from a competent authority, including for the purposes of financial crime prevention or fraud investigation.

4.3 Business Transfers

In the event of a merger, acquisition, or business asset transfer, user data may be transferred as part of that transaction. You will be notified in advance and your rights will be fully preserved.

Our Guarantee: In all data sharing scenarios, jombet ensures adequate protection through binding contractual agreements to safeguard your privacy.

5Data Security and Protection Measures

Jombet continuously invests in security infrastructure to protect your personal data from unauthorized access, loss, alteration or disclosure. Our key security measures include:

  • Encryption in transit: All communication between your device and our servers is protected with TLS 1.3 protocol and 256-bit SSL encryption.
  • Encryption of stored data: Sensitive data such as passwords and financial information is encrypted using AES-256 encryption before storage.
  • Strict access controls: Only authorized personnel with legitimate business needs may access user data, and all access is logged for audit purposes.
  • Two-factor authentication (2FA): We support and encourage the use of 2FA for all user accounts.
  • 24/7 Monitoring: Our systems are continuously monitored to detect and respond to security threats.
  • Periodic penetration testing: We conduct regular independent security testing to identify and address vulnerabilities.
Incident Response: In the event of a data breach that may affect you, jombet will notify you within 72 hours of the incident being identified, in line with industry best practices.

6Cookies and Tracking Technologies

Jombet uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

  • Essential cookies: Required for core platform functions such as login, navigation and session security. These cookies cannot be disabled.
  • Performance cookies: Help us understand how users interact with the platform for improvement purposes.
  • Functional cookies: Storing your preferences such as language and display settings.
  • Analytics cookies: Collecting anonymous statistical information about platform usage.

6.2 Managing Your Cookies

You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the jombet platform. For guidance on managing cookies in your browser, refer to your browser's help documentation.

7Your Rights Under the PDPA

As a jombet user, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010:

Right of Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Correct inaccurate or incomplete personal data in your account.

Right to Erasure

Request deletion of your personal data subject to our legal obligations.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

Receive your data in a structured format for transfer to another provider.

Right to Restriction

Request restriction of your data processing under certain legally defined circumstances.

To exercise any of these rights, contact our privacy team. We will respond to your request within 30 calendar days. In complex cases, this period may be extended to 60 days with appropriate notice.

8Data Retention Period

Jombet retains your personal data only for as long as necessary to fulfill the purposes stated in this privacy policy or as required by applicable law.

  • Active account data: Retained for the duration your account is active, plus any legally required period.
  • Financial transaction records: Retained for a minimum of seven years in line with accounting and anti-money laundering legal requirements.
  • KYC documents: Retained for a minimum of five years after the business relationship ends.
  • Support communication logs: Retained for two years for quality control purposes.
  • Analytics data: Anonymised data is retained for a longer period for platform trend analysis purposes.

When your personal data is no longer required, it will be securely deleted or anonymised in accordance with established procedures.

9Children's Privacy

The jombet platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we discover that a minor's personal data has been collected without valid consent, we will take immediate steps to delete that information and close the account.

If you are a parent or guardian and become aware that your child has registered on jombet, please contact us immediately so we can take the appropriate action.

10Changes to This Privacy Policy

Jombet reserves the right to modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or business operations. When significant changes occur:

  • We will update the "Last Updated" date at the top of this document.
  • You will receive a notification via email or in-app at least 14 days before any changes take effect.
  • For changes that are significantly material, we may request your consent again.

Continued use of the jombet platform after changes take effect is considered acceptance of the updated policy. We encourage you to review this page periodically.

11Contact Our Privacy Officer

If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist through the following channels:

  • Privacy Email: [email protected] (text display only)
  • Live Chat: Available 24/7 via the chat icon within the platform
  • FAQ: Visit FAQ page us for privacy-related frequently asked questions

We are committed to responding to all privacy-related inquiries within two business days. For complex matters involving data rights, the resolution period is within 30 calendar days as required by the PDPA.

You also have the right to lodge a complaint with Department of Personal Data Protection (JPDP) Malaysia if you believe your privacy rights have been violated.

Why Your Privacy Is Safe with jombet

We do more than just comply with the law — we go beyond the minimum standards to ensure your data is genuinely protected.

Encrypted Database

All data stored in jombet's database is encrypted using AES-256 — the same standard used by international financial institutions.

Data Minimisation Principle

We only collect data that is truly necessary. No excessive or irrelevant information is requested from our users.

Independent Security Audit

Jombet's security infrastructure is regularly audited by independent cybersecurity firms to ensure data protection standards remain up to date.

Instant Notifications

You will be notified immediately if any suspicious activity is detected on your account, allowing you to take swift action.

Easy Privacy Controls

Your privacy settings can be fully managed through the account panel — from marketing preferences to active login session management.

Full PDPA Compliance

Every aspect of our data management is designed to comply with Malaysia's PDPA 2010, giving you robust legal protection.

Your Data is Safe. Your Platform is Trusted.

Join millions of players who trust jombet for a safe, transparent, and exciting betting experience. Register today and claim your exclusive welcome bonus.

PDPA Compliant
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Bahasa Melayu