Frequently Asked Questions Jombet —
All Answers Here

To complete the KYC process, you need to upload a photo of the front and back of your valid MyKad. In some cases, proof of address such as a recent bank statement or utility bill may be required. The verification process is usually completed within 24 hours on business days. KYC only needs to be done once and it protects the security of your account.

No, each user is only allowed to have one account. Multiple accounts violate jombet's terms and conditions and may result in all associated accounts being suspended and balances forfeited. If you have forgotten your login details, use the "Forgot Password" function or contact support to recover access to your existing account.

The minimum age to register and use the jombet platform is 18 years old. This is an absolute requirement with no exceptions. During the KYC process, your age will be verified through your identification document. Accounts found to have registered using false information or by underage individuals will be terminated immediately.

Jombet accepts a wide range of deposit methods including FPX (online banking from all major Malaysian banks), Touch 'n Go eWallet, Boost, GrabPay, ATM deposits, bank transfers, and crypto assets such as USDT and Bitcoin. All deposits are processed instantly and funds are credited to your account balance within minutes.

The minimum deposit via FPX and e-wallets is RM 30 per transaction. The maximum varies by payment method — FPX allows up to RM 30,000 per transaction, while the daily limit may be higher depending on your bank's limits. Jombet does not set a maximum daily deposit limit for standard deposits.

Withdrawals to Malaysian bank accounts are typically processed within 15 minutes to 1 hour during office hours. Withdrawals requested outside banking operation hours (after 10 PM) may be processed the following business morning. The minimum withdrawal amount is RM 50, and you must ensure KYC is completed before making your first withdrawal.

If your deposit has not arrived within 10 minutes, take a screenshot of your payment receipt or transaction reference from your bank and contact Jombet live chat support. Provide the transaction reference number, amount, time, and payment method used. Our team will review and resolve the issue, usually within 30 minutes.

Jombet does not charge any fees for deposits. For withdrawals, the first withdrawal each day is free of charge. Additional withdrawals on the same day may incur a small administrative fee of RM 1 to RM 3, depending on the withdrawal method chosen.

The 200% welcome bonus will be automatically credited once you make your first deposit of more than RM 30. No promo code needed — the system will detect your first deposit and add the bonus within 5 minutes. Make sure you have completed phone number verification before making your first deposit so the bonus is credited correctly.

The standard rollover requirement for the welcome bonus is 20 times the bonus amount received. For example, if you receive a RM 100 bonus, you need to place wagers totaling RM 2,000 before you can withdraw those funds. Bets on Live Casino games and Sports count at full rate (100%), while bets with low odds may be excluded from the rollover calculation.

Jombet offers a variety of ongoing promotions for active members, including weekly cashback of up to 10%, daily reload bonuses, friend referral bonuses, special festive season promotions, and e-sports tournament prizes. All active promotions can be viewed on the Promotions. Promotions are updated weekly, so make sure to check back regularly.

Yes, you can choose to opt out of receiving a bonus by contacting live chat support before making a deposit. If you prefer to play without rollover requirements, inform the support team and your deposit will be processed without any additional bonus. This option allows you to withdraw your wins without needing to meet any wagering requirements.

Jombet uses 256-bit SSL encryption for all communication between your device and our servers — the same technology used by Malaysia's major banks. Your personal data is stored on protected servers with restricted access. Member funds are held in accounts separate from the company's operating funds to ensure your balance remains secure at all times.

Log in to your account, go to Account Settings, and select the Security option. There you will find the option to enable 2FA via SMS OTP or an authenticator app such as Google Authenticator. We strongly recommend enabling 2FA as it adds a significant layer of protection — even if your password is compromised, no one can access your account without your OTP code.

Contact Jombet live chat support immediately. Our team will freeze your account to prevent any further losses, investigate suspicious activity through access logs, and help you regain account control after identity verification. The emergency freeze process is typically completed within 5 minutes of contacting us.

Go to page Download on the jombet website and click the APK download button for Android. Before installing, make sure you have enabled the "Unknown Sources" option in your phone's security settings. The APK file size is approximately 45MB and installation takes less than one minute. The app is compatible with Android version 6.0 and above.

Yes, the jombet app for iOS can be downloaded via the page Download. You will be guided to install a secure configuration profile. This app is compatible with iPhones running iOS 13 and above. If you encounter any issues during installation, our support team is ready to help via live chat.

The core features are the same — you can deposit, bet, play casino games, and withdraw through both platforms. However, the app offers a few extra advantages: biometric login (fingerprint or face recognition), push notifications for promotions and match results, and a mobile-optimised interface with faster response times.

Jombet offers over 500 game options spanning sports betting (football, badminton, tennis, basketball, e-sports), Live Casino (baccarat, roulette, blackjack, sic bo, dragon tiger), online slots, poker, and number games. All games can be tried in demo mode before playing with real money, except Live Casino.

Jombet displays odds in Malay odds format, Decimal odds, and Hong Kong odds. You can switch the odds format in your account settings to suit your preference. In short, for decimal odds: if the odds are 2.50 and you bet RM 100, your return is RM 250 (including your original stake). Section Betting we provide a complete guide for new players.

The minimum bet for sports is RM 5 per bet slip. Maximum limits vary by sport and match — English Premier League matches can have limits of up to RM 50,000, while smaller leagues may be lower. Bet limits are displayed automatically on your bet slip before you confirm any wager.

Confirmed bets generally cannot be cancelled. This is standard practice in the online betting industry. However, in certain cases such as a key player change announced after the bet was placed or a technical error on jombet's part, cancellation may be considered. Contact support within 5 minutes of bet confirmation for any urgent issues.